NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The role of Senior Associate Technical Writer is to write medium to complex company documents such as instruction manuals, intermediate to end-user manuals, reference guides, operating procedure guides, white papers, and specialized product descriptions.

This role is responsible for writing complex ideas in simple ways. They research, create write and edit content for internal. Technical Writers provide applicable skills in all stages of business communications.

This role takes guidance from a more experienced Technical Writer in the team, or alternatively from line management.

Working at NTT

Key Roles and Responsibilities:

• Create clear and concise material, taking care of editing and proofreading tasks

• Update and maintain a library of service catalogues and associated documents such as RACI's etc.

• Revise or rewrite existing technical documentation

• Research and gather information and study target audiences

• Test whether users understand newly developed material

• Collaborate with relevant stakeholders to ensure that the subject is understood

• Work closely with printers, illustrators, graphic designers, translators and other relevant professionals

• Stay up to date with the latest trends and developments in the industry

• Take guidance from more experienced members in the team

• Compile information by order of usability

• Organize all documents into the database and make copies for data security

Knowledge, Skills and Attributes:

• Ability to conduct proper subject matter research to enable the writing of relevant material

• Ability to do effectively plan out any development requirements

• Excellent communication skills to be able to transfer knowledge without resorting to complex language

• Ability to apply critical thinking to sift through relevant vs irrelevant information

• Knowledge of writing software tools

• Excellent written and verbal communication skills

• Efficiency in proof reading

• Ability to interact with all stakeholders – technical and non-technical

• Ability to explain technical concepts to non-technical people

• Good project management skills

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in a related field

Required Experience:

• Moderate level experience working in a similar position gained within an Information Technology global organisation

Skills Summary

Agile Methodology, Extensible Markup Language (XML), Hyper Text Markup Language (HTML), Technical Documents, Technical Writing, User Experience (UX)

Workplace type :

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.