Job Information
Polaris Industries IT Service Desk Support Specialist in Monterrey, Mexico
At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.
Job Summary
The IT Service Desk Support Specialist supports Polaris’s worldwide IT operations, providing first-line support to Polaris users with exceptional and professional customer service. This position is 100% technical support for employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation to a more senior team member.
Essential Duties & Responsibilities:
Provide clear, concise customer service in phone-based, verbal communication, and written, email communication in English
Troubleshoot, diagnose and resolve issues following standard operating procedures and using knowledge support tools
Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (KB) articles
Collaborate effectively with other service desk team members located across the globe
Deliver support of Windows-based operating systems, Microsoft Office applications, and other out-of-the-box and developed software packages.
Administration of Account Management activities within Active Directory, IBMi, and other systems
Proactively and reactively support critical systems through monitoring and responding to alerts on the IBMi platform.
Meet all defined SLAs and KPIs to ensure resolution quality and customer satisfaction.
Skills, Knowledge & Education:
A 2-year technical degree or equivalent experience required
Self-motivated, with the ability to work independently and/or collaboratively with remote peers required
Excellent communication and customer service skills required
General or intermediate knowledge of Windows 10 required
Intermediate experience with Windows-based applications such as the Microsoft Office suite required
2+ years of experience working in a corporate service desk setting preferred
General understanding of large computing systems such as IBMi (AS400) preferred
Previous experience supporting a manufacturing environment preferred
Experience using ServiceNow or similar issue-tracking systems preferred
Availability to work night shifts
Working Conditions:
Standard office environment and/or manufacturing (factory) environment
Working a third shift on a rotational basis may be required
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!
About Polaris
As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com
EEO Statement
Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
At Polaris, the need for diverse perspectives and experiences enables our vision of Best People, Best Team. We value our differences and align our passions to do great work. As a highly efficient growth company, we are driven to be agile and adaptable to support our customers. At Polaris we unite to create memorable adventures. Learn more at
http://www.polaris.com/careers
Polaris Industries
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