Location Addison, TX 75001 Positions: 10 Shift start time and end time? 8 – 5, OR 9-6 (TWO POSSIBLE SHIFTS) Will the individual be required to work on site/is this remote? at customer sites Driving or Non-Driving? Non-Driving Requirements Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT Questions and Answers MUST be on Top of Resume! 1.How many years of Field and/or Desk Side support experience do you have? 2.Do you have your A+ certification? 3.What is your back up plan if you have vehicle problems? 4.Have you ever worked for * as a contractor or FTE if so when and who was your manager? 5. Do you have experience with Mac Ventura, Monterey or Sonoma operating system experience in a professional setting? 6. Do you have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers? 7. How many years of experience do you have with Windows 10/11? 8. Are you at least 18 years of age? Day to Day Work: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation Maintains a high degree of professionalism in actions, demeanor and dress Insures customer satisfaction throughout the service delivery transaction Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system This role requires both WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.